At Markcom Shop, we want you to shop with confidence. If you are not fully satisfied with your purchase, our refund policy is designed to ensure a fair and transparent process.
1. Eligibility for Refunds
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Items must be returned in their original condition, unused, and with all original packaging and tags intact.
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Certain products such as personal care items, hygiene-related goods, and customized products may not be eligible for returns due to safety and hygiene reasons.
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Proof of purchase (such as order confirmation or receipt) is required for all refund requests.
2. Refund Timeframe
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Requests for refunds must be made within X days of receiving your order.
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3. Refund Method
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Approved refunds will be processed to the original method of payment.
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Depending on your payment provider, it may take additional time for the refund to appear in your account.
4. Non-Refundable Situations
Refunds may not be granted in cases such as:
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Products damaged due to misuse or negligence.
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Items returned without original packaging or missing accessories.
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Products purchased during clearance or final sale (if marked as non-refundable).
5. Exchanges
In some cases, we may offer product replacement or exchange instead of a refund, depending on product availability and the nature of the request.
6. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page.